Enhancing Customer Support and Sales With Secure Salesforce File Sharing: Frank Balonis on Kiteworks’ Integration Plugin

Frank Balonis, CISO and SVO of Operations at Kiteworks, outlines how to empower customer support and sales teams with Kiteworks’ secure Salesforce file sharing plugin. The Salesforce plugin allows support technicians and customers to quickly transmit confidential and sensitive information related to their system to resolve any issues.

With the plugin integrated with Kiteworks, a support technician can request a file and any information they want from the support ticket. That information is being requested from the Kiteworks platform to the customer. Once the customer uploads that information, the support engineer can quickly grab the information related to that support case, as it’s put right within the support case in Salesforce.

One of the mantras of Kiteworks is bringing Kiteworks to the user instead of making the user go to Kiteworks. And having it integrated into Salesforce allows the engineer to request the information and download it when necessary without going elsewhere. It does not interrupt any case-handling information that they have.

“Most of the compliance that’s required for our FedRAMP program is ensuring that we have Salesforce and Kiteworks set properly, which would allow us to show that only the proper engineers have access to the data while limiting the access of other users by reviewing the audit log of not only the Kiteworks system but the Salesforce plugin,” Frank says.

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It’s easy to start ensuring regulatory compliance and effectively managing risk with Kiteworks. Join the thousands of organizations who are confident in how they exchange private data between people, machines, and systems. Get started today.

Lancez-vous.

Il est facile de commencer à garantir la conformité réglementaire et à gérer efficacement les risques avec Kiteworks. Rejoignez les milliers d'organisations qui ont confiance dans la manière dont elles échangent des données privées entre personnes, machines et systèmes. Commencez dès aujourd'hui.

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Es ist einfach, mit Kiteworks die gesetzliche Vorgaben einzuhalten und Risiken effektiv zu managen. Schließen Sie sich den Tausenden von Unternehmen an, die sicher sind, wie sie vertrauliche Daten zwischen Personen, Maschinen und Systemen austauschen. Beginnen Sie noch heute.

Comienza ahora.

Es fácil comenzar a asegurar el cumplimiento normativo y gestionar eficazmente los riesgos con Kiteworks. Únete a las miles de organizaciones que confían en cómo intercambian datos confidenciales entre personas, máquinas y sistemas. Empieza hoy mismo.

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Kiteworksを使用すれば、規制コンプライアンスの確保とリスク管理を簡単に始めることができます。人、機械、システム間でのプライベートデータの交換に自信を持つ数千の組織に参加しましょう。今すぐ始めましょう。

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