Jaja Finance Improves Content Security and Operational Efficiency Enterprisewide

Jaja Finance was founded in 2015 by three London-based Norwegian entrepreneurs with a goal of simplifying credit card usage for consumers. In recent years it has acquired the credit card businesses of the Bank of Ireland, the UK Post Office, and the UK Automobile Association to add to its Jaja-branded credit cards.

According to Jim Newman, head of Information Security at Jaja Finance, the company initially chose Kiteworks to facilitate secure file sharing, primarily via the use of secure virtual data rooms (VDRs). After the first successful applications, Jaja opened up the Kiteworks platform to new use cases. “Every department uses it now,” Newman reports.

Leveraging Kiteworks for Multiple Use Cases

Today, Kiteworks usage at Jaja is as diverse as the company’s departments, tasks, and workflows, which include:

“Nobody offers what Kiteworks does— the combination of virtual data rooms, simple file sharing and data transfer, and the flexible pricing that lets you shift the number of users up or down.”

– Jim Newman, Head of Information Security, Jaja Finance

• Customer access to PII – In compliance with GDPR, Jaja gives customers 30-day access to their records using Kiteworks’ secure VDR.
• Workflow efficiency – Jaja uses Kiteworks’ application programming interfaces (APIs) to route information coming in from the Apache Airflow workflow management platform. Once analyzed by Airflow, the information is routed through Kiteworks to the appropriate team or person at Jaja, removing inefficient manual processes.
• Internal transfer of sensitive information – Newman and his team concluded Microsoft solutions are insufficient for sensitive data transfer. Instead, Kiteworks is the only approved solution for sharing credit card numbers internally. Jaja also transfers all customer call recordings internally using Kiteworks.
• Series funding – Jaja uses Kiteworks as a secure file repository for financing rounds. Kiteworks provides an integrated audit trail with detailed logs, so authorized Jaja employees are notified when a potential investor accesses or downloads prospectuses, financial tables, and other investment documents.
• Board communications – Jaja uses Kiteworks for secure communications between board members, who can easily and securely share confidential information before, during, and after meetings.