Kiteworks in Action

Our Employees Share How They Use the Kiteworks Private Content Network Every Day

We Don’t Just Sell Kiteworks, We Use It!
Kiteworks employees, just like Kiteworks customers, send, share, receive, and save sensitive content. Every Kiteworks department in fact relies on the Kiteworks Private Content Network for content governance, compliance, and protection of their most sensitive content.

Here is a snapshot of how some of our departments utilize Kiteworks.

Legal

Our Contracts Manager uses Kiteworks to:

Upload security certiﬁcations into secure folders with access limited to the inquiring customer
Send contracts to customers and vendors with Kiteworks Secure Email, protected by full encryption and multi-factor authentication
Monitor when contracts or security notiﬁcations are downloaded and by whom to ensure project milestones are met

Finance

Our Controller uses Kiteworks to:

Send customer invoices using the Kiteworks Microsoft Outlook plugin to protect our banking information
Share ﬁnancial documents with Kiteworks Secure File Sharing so tax advisors can access and prepare our tax returns
Post budget and cash forecasts into a secure folder that only Kiteworks’ CEO can access

Sales

Sales uses Kiteworks to:

Securely collaborate with customers on IP-rich Requests for Proposals (RFPs), customer configurations, pricing, and more, using Kiteworks Secure Email
Use Secure File Sharing to protect, govern, and track who accesses sales content containing Kiteworks’ and customers’ intellectual property
Receive notification when a customer has downloaded a proposal, security certificate, presentation, or other document

Orders and Renewals

Fulﬁllment uses Kiteworks to:

Send software licenses using Kiteworks Secure Email to protect license contents
Integrate with Kiteworks’ CPQ system leveraging Kiteworks APIs for efﬁcient renewal processing
Send renewal orders with attached invoice using Kiteworks Secure Email to protect Kiteworks’ bank account details

Customer Support

Customer Support uses Kiteworks to:

Upload customers’ system information and conﬁguration settings with the Kiteworks Salesforce plugin
Control access to case folders with Kiteworks Secure File Sharing so only assigned support engineers and customer systems administrators can access log data
Send customers debugging instructions, software patches, and ofﬂine updates using Kiteworks Secure Email

Learn More

Kiteworks Finance

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Kiteworks Customer Support

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Kiteworks Legal

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Kiteworks Fulﬁllment

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Kiteworks isn’t just our product, it’s a best practice for securing and tracking some of our company’s and clients’ most sensitive information. We use it to protect our own sensitive information. What more needs to be said?

Mehreen Mir, Contracts Manager Kiteworks

Kiteworks has revolutionized our processes, making my team significantly more efficient. The sooner we can ship an order, the sooner we can invoice and receive payment. The fact that we we’re sharing sensitive information securely is simply icing on the cake.

Marissa Kandarian, Directors Renewals and Orders Management Kiteworks

Given the nature of our department’s responsibilities—generating, processing, and sending extremely sensitive financial information with customers and consultants—it just makes sense to use Kiteworks.

Stella Miao, Corporate Controller Kiteworks

By bringing Kiteworks to the end user, there is no service interruption in the cases being handled by support engineers. It also allows the customer to quickly upload rather than having to authenticate or generate any other kind of access controls. It’s an efficient, streamlined process that’s regulated and tracked by the Kiteworks platform.